Privacy Policy Of Nexthikes IT Solutions

At Nexthikes (a brand of Nexthikes IT solutions Private Limited), we are committed to protecting the privacy and personal data of our clients, partners, and users. This Privacy Policy explains how we collect, use, process, and safeguard your information when you use our website (nexthikes.com), mobile applications, and IT services including AI, ERP, CRM, HRMS, website development, and app development (collectively the “Platform”).

By using Nexthikes, you agree to the terms of this Policy and consent to the collection, use, processing, and disclosure of your data as described herein.

1. Information We Collect

To provide IT services and improve client experiences, we may collect the following types of information:

• Identity & Profile Data: Name, company details, designation, and related business information.
• Contact Data: Email address, phone number, and postal address for secure communication.
• Technical Data: Device identifiers, IP address, browser type, log files, cookies, and session data.
• Service Data: Information related to your business processes, ERP/CRM/HRMS configurations, and project requirements.
• Payment Data: Financial details processed through secure third-party gateways for invoicing and services.
• Optional Data: Feedback, preferences, or voluntarily shared business information.

We only collect information necessary to deliver and improve our services, in compliance with the Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable Indian laws.

2. How We Use Your Information

Your personal and business data may be used for the following purposes:

• Delivering and customizing IT solutions (AI, ERP, CRM, HRMS, app/website development).
• Maintaining secure client communication and project management.
• Improving service quality, efficiency, and technological performance.
• Research, analytics, and product/service enhancements.
• Compliance with Indian legal and regulatory obligations.
• Communication regarding project updates, invoices, offers, or service improvements.

We do not sell, rent, or share your personal information with third parties for marketing purposes.

3. Data Sharing and Disclosure

We may share data under the following conditions:

• In anonymized or aggregated form for analytics and performance tracking.
• If required by law, regulation, legal process, or government request.
• With trusted third-party vendors or partners strictly for service delivery (e.g., cloud hosting, payment gateways).

We ensure contractual safeguards with all partners to protect client confidentiality and data integrity.

4. Data Security

We adopt industry-standard security measures, including:

• Encrypted data storage and secure servers.
• Role-based access control and monitoring systems.
• SSL-encrypted communication channels.
• Secure third-party payment integrations.

While we follow strict measures, no digital transmission or storage is 100% secure.

5. Cookies and Tracking Technologies

Nexthikes uses cookies and similar technologies to:

• Maintain secure sessions.
• Personalize user experiences on the website.
• Monitor performance and analyze trends.

Users can manage or disable cookies in their browser/device settings, though some features may not work optimally.

6. Your Rights Under DPDP Act & Indian Law

As a client/user, you have the right to:

• Be informed about data collection and its use.
• Access and review your personal/business data.
• Correct inaccuracies in your records.
• Request deletion of your account/data.
• Withdraw consent for processing.
• Restrict or object to data use.
• Request data portability (where applicable).

To exercise these rights, email us at info@nexthikes.com from your registered email ID.

7. Profile & Data Deletion

• Clients may request account/data deletion by emailing info@nexthikes.com with the subject “Delete Account.”
• Some data may be retained as required by law, contracts, or dispute resolution obligations.

8. Consent Management

Nexthikes ensures transparency in data processing. Users can:

• Review the personal data we process.
• Withdraw consent fully or partially.
• Request details of third-party processors handling their data.

We comply with requests within reasonable timelines unless retention is legally required.

9. Children’s Privacy

Our services are intended for businesses and individuals aged 18 years and older.

We do not knowingly collect information from children under 13 years of age. If such data is identified, it will be deleted upon request.

10. Disclaimer

Nexthikes is a facilitator of IT services and solutions. We:

• Do not guarantee uninterrupted or error-free services.
• Are not responsible for business decisions made solely on the basis of our tools, dashboards, or analytics.
• Provide solutions strictly for business enablement purposes.

11. Jurisdiction & Dispute Resolution

This Privacy Policy is governed by the laws of India.

• Exclusive jurisdiction lies with the courts of Noida, Uttar Pradesh, India.
• Disputes may also be referred to arbitration under the Arbitration and Conciliation Act, 1996, with proceedings in English.

12. Severability

If any provision of this Privacy Policy is held invalid, the remaining provisions shall continue in full effect.

13. Policy Updates

We may update this Privacy Policy periodically. Updates will be communicated via:

• Website notifications,
• Email alerts, or
• Notices on the Platform.

Continued use of the Services constitutes acceptance of the updated policy.

14. Contact & Grievance Redressal

For consent management, privacy queries, or grievances, contact:

Nexthikes Privacy & Consent Team

📧 Email: info@nexthikes.com

📞 Phone: +91 9627865333

Grievance Officer

📧 Email: info@nexthikes.com

We will respond to complaints within 15 working days, in compliance with the IT Act, 2000 and the DPDP Act, 2023.